Today, IT infrastructures and business applications are a strategic tool for enterprises. Their effective and efficient management, as well as monitoring the quality of the services provided to internal and external end users, is a primary success factor of an organisation’s IT departments.

Based on current (ITIL) best practices and international (ISO/IEC 20000) standards, IT infrastructure is addressed as a service that is provided by meeting highly demanding standards (KPIs) in terms of its design, implementation, operation, monitoring, control and measurement. Special emphasis is now placed on operational standards measuring IT system performance, not on purely technological or internal organization standards.

Uni Systems offers integrated solutions and services that cover the entire range of a modern IT Service Management (ITSM) policy as well as point solutions that cover part of wider service management:

• Service & IT Asset Management
• Application Discovery Management
• Application Performance management
• System Monitoring & Root Cause Analysis

Uni Systems offers services covering a range of consulting and procedure re-engineering issues as well as issues concerning the design and implementation of infrastructure management IT systems.